FAQs

Is it possible to change items within a gift set?
If you would like to substitute items within gift sets, please let us know before placing the order. Our Gift Box Builder is ideal for customising the gift set you would like to purchase.

Can I add items or change my order once it has been placed?
Unfortunately, once you have placed your order, it is no longer possible to add items or change your order. If you want to add items to an existing order, you will need to place another order as soon as possible, then contact us with both order numbers, and we will try to have them packed together. If we can do this we can refund you the additional delivery charge. If you would like to change your order then please let us know as soon as possible and we will do our best to accommodate this. If your order has already been dispatched, you can exchange the order under the exchange policy.

I have a discount code, how can I use it in my order?
To apply a discount to your order, please input the code against the ‘Coupon Code’ field on the checkout page.

How long does it take to deliver?
All standard UK deliveries are sent via Royal Mail. Please refer to the table below to see estimated delivery dates. Please be advised that these estimates may vary due to demand.
5-7 working days after posting in the UK- can be upgraded to Tracked 48
9-11 working days after posting in the EU- can be upgraded to International Tracked
12-14 working days after posting WORLDWIDE- can be upgraded to International Tracked

How do I upgrade shipping on my order?
To upgrade the shipping on your order, please select the desired shipping method on the checkout page.

Which postal service do you use to send items?
We use Royal Mail to send our items. If you would like an upgrade to your shipping service, please select the relevant option at checkout.

Tracking Information
We use the Royal Mail postal service to send our packages. We use standard post – this does not come with tracking services. If you would like your item to be tracked, please select the tracking option at checkout. If the tracking option has been selected at checkout, the tracking details will be added to your postage confirmation.

Lost Post
We use the Royal Mail postal service to send our packages. Royal Mail consider post lost:
11 working days after posting in the UK
25 working days after posting in the EU
28 working days after posting WORLDWIDE

Please contact us once these dates have passed and we will be happy to arrange a replacement or a refund.

Can I cancel my order once it has been placed?
If you want to cancel your order after it has been placed, please contact us as soon as possible. If your order has already been dispatched, However, you can easily return any unwanted items by following our refund policy.

Do you accept returns?
We are confident that you will love your item(s), but if you are at all unhappy with your order, we will gladly accept returns. Please view our returns policy for more information.​

Do you accept exchanges?
We are confident that you will love your item(s), but if you would like to exchange our item for an alternative, we will accept exchanges. Please view our exchange policy for more information.